Template-Syntax

{{ contact.first_name }}
{{ contact.last_name }}
{{ contact.full_name }}
{{ contact.email }}
{{ contact.phone_number }}

Hello {{ contact.first_name }}!
Your email is {{ contact.email }}.

{{ language }}
{{ account_tier }}
{{ company_name }}
{{ order_id }}
{{ customer_since }}
{{ any_field_you_need }}

{% if language == "de" %}
Guten Tag! Sie arbeiten für {{ company_name }}.
{% endif %}

{% if account_tier == "premium" %}
Priority support available.
{% endif %}

{{ contact.first_name }}
{{ contact.last_name }}
{{ contact.full_name }}
{{ contact.email }}
{{ contact.phone_number }}

You are speaking with {{ contact.first_name }} {{ contact.last_name }}.
Their email is {{ contact.email | default("not provided") }}.
Their phone number is {{ contact.phone_number }}.

{{ account_tier }}
{{ language }}
{{ company_name }}
{{ preferred_contact_method }}

{% if account_tier == "premium" %}
As a premium customer, you have priority support.
{% endif %}

{% if language == "de" %}
Sprechen Sie Deutsch.
{% endif %}

Company: {{ company_name | default("valued customer") }}

{{ current_datetime }}                      # Aktueller Zeitstempel
{{ current_datetime.hour }}                 # Aktuelle Stunde (0-23)
{{ current_datetime | datetime("%H:%M") }}  # Mit datetime-Filter formatieren
{{ current_datetime | datetime("%A") }}     # Wochentag (Monday, Tuesday usw.)

{% if current_datetime.hour < 12 %}
Good morning, {{ contact.first_name }}!
{% elif current_datetime.hour < 17 %}
Good afternoon, {{ contact.first_name }}!
{% else %}
Good evening, {{ contact.first_name }}!
{% endif %}

{% if condition %}
  This shows if condition is true
{% endif %}

{% if account_tier == "VIP" %}
  Provide VIP service
{% else %}
  Provide standard service
{% endif %}

{% if account_value > 10000 %}
  Enterprise tier customer
{% elif account_value > 1000 %}
  Professional tier customer
{% else %}
  Standard tier customer
{% endif %}

{% if language == "es" %}
Respond in Spanish. Use formal addressing (usted).
{% elif language == "fr" %}
Respond in French. Use formal addressing (vous).
{% elif language == "de" %}
Respond in German. Use formal addressing (Sie).
{% else %}
Respond in English. Use friendly, conversational tone.
{% endif %}

{{ contact.first_name | default("there") }}

{{ contact.last_name | upper }}

{{ contact.email | lower }}

{{ contact.first_name | title }}

{% if contact.phone_number | length > 10 %}
  International number detected
{% endif %}

{{ current_datetime | datetime("%H:%M") }}         # 14:30
{{ current_datetime | datetime("%d.%m.%Y") }}      # 24.01.2025
{{ current_datetime | datetime("%A, %B %d") }}     # Monday, January 24

{{ contact.first_name | default("Friend") | title }}

{% for item in list_variable %}
  Process {{ item }}
{% endfor %}

{% if contact.first_name %}
Hello {{ contact.first_name }}, great to hear from you!
{% else %}
Hello! Thanks for calling!
{% endif %}

{% if contact.email %}
I have your contact information on file, so I can send you a confirmation after our call.
{% endif %}

{% if contact.first_name %}
Hello {{ contact.first_name }}, thanks for calling {{ company_name }}!
{% else %}
Hello! Thanks for calling {{ company_name }}!
{% endif %}

{% if account_tier == "premium" %}
As a premium customer, you have priority support. How can I help you today?
{% else %}
How can I help you today?
{% endif %}

Current time: {{ current_datetime | datetime("%H:%M") }}

{% if current_datetime.hour >= 17 or current_datetime.hour < 9 %}
Outside normal business hours. If customer needs immediate assistance:
"Our regular support hours are 9 AM to 5 PM. For urgent issues, I can take your information and have someone call you first thing in the morning, or you can reach our emergency line at [number]."
{% else %}
Within business hours. Full support available.
{% endif %}

Customer's preferred language: {{ language | default("en") }}

{% if language == "es" %}
Language: Spanish
Greeting: "¡Hola!"
Tone: Formal (use "usted")
Knowledge collection: "FAQ Español"
{% elif language == "de" %}
Language: German
Greeting: "Guten Tag!"
Tone: Formal (use "Sie")
Knowledge collection: "FAQ Deutsch"
{% else %}
Language: English
Greeting: "Hello!"
Tone: Friendly and conversational
Knowledge collection: "FAQ English"
{% endif %}

Account value: ${{ account_value | default(0) }}

{% if account_value >= 50000 %}
ENTERPRISE CUSTOMER
- Offer white-glove service
- Direct access to account manager
- Priority response times
- Custom solutions available
{% elif account_value >= 10000 %}
PROFESSIONAL CUSTOMER
- Premium support tier
- Dedicated support team
- Priority queue
{% else %}
STANDARD CUSTOMER
- Standard support
- Knowledge base first
- Transfer for complex issues
{% endif %}