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Use this guide if your phone numbers already live in Twilio and you want inbound calls to route through itellicoAI.
1

Get your Twilio SIP credentials

  1. Log in to the Twilio Console
  2. Go to Elastic SIP Trunking → Trunks
  3. Create a new trunk or use an existing one
  4. Under Origination, add the itellicoAI SIP endpoint as the origination URI
  5. Under Termination, note the termination SIP URI
  6. Under Authentication, create or note SIP credentials
2

Create SIP Trunk in itellicoAI

Go to Telephony → SIP Trunks → Create SIP Trunk:
  • Name: Twilio
  • Termination URI: Your Twilio termination SIP URI
  • SIP Auth Username: Your Twilio SIP credential username
  • SIP Auth Password: Your Twilio SIP credential password
3

Import your Twilio numbers

Go to Telephony → Phone Numbers → Add Number → Connect Your Own:
  • Enter each phone number in E.164 format
  • Select the Twilio SIP trunk
  • Assign routing to your agent
4

Configure Twilio forwarding

In the Twilio Console, configure your phone numbers to forward to the itellicoAI SIP endpoint.