Get your Twilio SIP credentials
- Log in to the Twilio Console
- Go to Elastic SIP Trunking → Trunks
- Create a new trunk or use an existing one
- Under Origination, add the itellicoAI SIP endpoint (
sip:50ebbp4vhpr.eu.sip.livekit.cloud) as the origination URI - Under Termination, note the termination SIP URI
- Under Authentication, create or note SIP credentials. As an additional layer, you can also allowlist the static SIP IP ranges (
143.223.88.0/21,161.115.160.0/19) — these are shared egress ranges and should complement credentials rather than replace them
Create SIP Trunk in itellicoAI
Go to Telephony → SIP Trunks → Create SIP Trunk:
- Name: Twilio
- Termination URI: Your Twilio termination SIP URI
- SIP Auth Username: Your Twilio SIP credential username
- SIP Auth Password: Your Twilio SIP credential password
Import your Twilio numbers
Go to Telephony → Phone Numbers → Add Number → Connect Your Own:
- Enter each phone number in E.164 format
- Select the Twilio SIP trunk
- Assign routing to your agent