Use This Page For Quick Billing Answers
Open this page when you need a fast answer about plans, usage, invoices, permissions, or extra charges without reading the full billing guides.General Questions
Where do I manage billing in the app?
Where do I manage billing in the app?
Open Settings → Account → Billing. The page has:
- Plans
- Current Subscription
- Usage (permission-based)
How am I billed?
How am I billed?
Billing combines your plan subscription with usage-based charges. Depending on usage and thresholds, charges can be invoiced during the period or with the regular cycle.
Where do I update payment method or view invoice history?
Where do I update payment method or view invoice history?
Use Manage Billing from the billing UI. It opens the secure billing portal where payment methods and invoice history are handled.
Why do I not see the Usage tab?
Why do I not see the Usage tab?
The Usage tab is shown only when your role can read usage data.
Subscriptions
Can I change my plan?
Can I change my plan?
Yes. Use Billing → Plans to upgrade, downgrade, or switch billing period.
What happens if I exceed my included minutes?
What happens if I exceed my included minutes?
Overage charges apply based on your current plan configuration. The Current Subscription view shows usage progress and overage context.
Do unused minutes roll over?
Do unused minutes roll over?
Included minutes reset by billing period. Unused minutes are not carried indefinitely.
Can I cancel my subscription?
Can I cancel my subscription?
Yes. Cancellation is handled through billing management flows and respects your current subscription period.
Usage and Extra Charges
Can I see extra charges before they invoice?
Can I see extra charges before they invoice?
Yes. Pending Extra Charges shows accumulated amount, breakdown, usage, rate, and amount.
What types of extra charges can appear?
What types of extra charges can appear?
Typical categories include premium LLM/STT/voice, recording, outbound connection, analysis, knowledge bases, web search, minutes overage, and other billable events.
Do phone number costs appear in billing?
Do phone number costs appear in billing?
Yes. Billing reflects number-related costs in totals and can include extra charges depending on usage.
Team Access and Permissions
Who can change plans?
Who can change plans?
Users with billing management permission.
Who can view billing pages?
Who can view billing pages?
Users with billing read access can view billing. Additional permissions control plan changes and usage visibility.
Can subaccounts have separate billing?
Can subaccounts have separate billing?
Yes. Subaccounts start on parent billing by default, but billing can be transferred to the subaccount so it pays itellicoAI directly. See Subaccounts for the billing transfer flow.
Related Billing Pages
Billing Overview
Understand the billing area and key tabs
Plans
Compare plan options and included limits
Usage Pricing
Review metered usage and overage behavior
Premium Features
Understand premium surcharges and add-on costs
Still Have Questions?
Contact Support
Get help with billing issues
Contact Sales
Submit enterprise pricing inquiries