Notification Inbox
The inbox opens as a full page with the following layout:- Header — displays the “Notifications” title, an unread count badge, and a Mark all as read button
- Notification list — scrollable list with Load more pagination (20 notifications per page)
Notification Card
Each notification card displays:| Element | Details |
|---|---|
| Unread indicator | A blue dot for unread notifications |
| Icon | An icon representing the notification type |
| Title and time | Event title with a relative timestamp |
| Message | Additional context about the event |
| Menu | Options to mark as read/unread or delete the notification |
Notification Types
| Type | Description |
|---|---|
| Task assigned | Someone assigned a task to you |
| Task mentioned | Someone mentioned you in a task comment |
| Issue assigned | Someone assigned a quality issue to you |
| Issue mentioned | Someone mentioned you in an issue comment |
| Issue resolved | Someone resolved an issue you are involved with |
| Conversation ended | A conversation has completed |
| Campaign completed | An outbound campaign has finished running |
| Insight ready | A new AI insight is available for review |
| Compliance approved | Someone approved a compliance review |
| Compliance rejected | Someone rejected a compliance review |
| System | Platform announcements, maintenance, or system updates |
Next Steps
Conversations
Review completed conversations linked from notifications
Tasks
View and manage assigned tasks