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Access: Open any agent in the editor and click Test Agent in the toolbar.

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Testing Ladder

Test cheap and fast first, then move to real-world conditions. Repeat the ladder after meaningful changes to the prompt, tools, voice stack, timing, privacy settings, or post-call automation.
If a change affects how the caller hears the agent, do not stop at Chat. Always run at least one Web call and one Phone call before launch.

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QA Checklist

Run through these scenarios before going live:

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When to Use Each Test Mode

Do 80% of your testing in Chat and Web call. Only switch to Phone call for final validation and voice quality checks.

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Release Readiness

You are usually ready to launch when:
  • the agent handles the top 3 to 5 real customer intents cleanly
  • interruptions and silence feel natural
  • transfers and tools succeed with realistic inputs
  • goals and post-call actions appear correctly in the conversation detail
  • at least one real phone call matches the experience you want customers to have

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Next Steps

Web & Chat Testing

Run browser-based tests with Chat and Web call modes

Phone Testing

Test with real phone calls

Test Scenarios

Follow pre-built test scripts for common use cases

Edge Cases

Test interruptions, silence, and unexpected input