Scope of Services

Last updated: August 1, 2024

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itellico AI Platform – Self-Service Cloud Subscription

The itellico AI Platform provides you with technical access to an AI-powered system for automated language communication through our cloud subscription service. This self-service offering includes comprehensive cloud infrastructure while requiring you to handle platform setup, configuration, and ongoing maintenance independently.

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Platform Access

- Technical Provisioning of the itellico AI Platform in our secure cloud environment - Access to Large Language Models (LLMs) from leading providers for advanced language processing - API with Endpoints for context management and action execution - Campaign Management with inbound and outbound settings configuration - Telephone Number Integration and management capabilities - SIP Endpoints for voice communication integration - SIP Trunk Integration for telephony connectivity - Background Music configuration and playback - Voice Activity Detection for enhanced call handling - Basic Interface for connecting your systems and knowledge sources

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Cloud Infrastructure Services

- Kubernetes-based Architecture for maximum scalability and failover security - Automatic Resource Scaling based on platform usage volume - Secure API Connections with enterprise-grade security - Regular Security Updates and automated update management - Daily Automated Backups of platform configuration and data - Disaster Recovery Planning with defined recovery time objectives - Data Encryption in transit - Continuous Infrastructure Monitoring and maintenance

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Your Responsibilities

- Setup of Conversation Flows (prompts) and response patterns - Configuration of Knowledge Base and custom scripts - Security and Access Settings adjustment - Human Handover Process implementation (if required) - Testing, Optimization, and ongoing maintenance - Platform Performance Monitoring and optimization - Application-level Troubleshooting and issue resolution

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Service Limitations

- This offering includes platform activation and cloud infrastructure services - No individual customizations or comprehensive system training are included - Extended services such as additional integrations, advanced configuration, or training are available separately - Technical support is provided through documentation and self-service resources With this self-service cloud subscription, you maintain full control over your itellico AI Platform configuration while benefiting from our comprehensive cloud infrastructure and modern AI technologies. All services described in this document are governed by our Service Level Agreement, which defines the underlying performance standards, availability commitments, and support obligations.