Access: Go to Settings → Profile → Preferences, or click your avatar in the sidebar and select Preferences.The Preferences page is split into Appearance, Interface, and Localization settings.
Streamlined controls for faster setup. Advanced options are hidden to reduce complexity. Ideal for business users, first-time builders, and quick configurations.
Expert
Full advanced settings for detailed configuration. Shows all provider controls, advanced timing, custom model selection, and developer-oriented features.
You can also switch modes directly from the Simple / Expert toggle in the top right (desktop) or sidebar (mobile).
Switching modes never resets your configuration. Any settings you changed in Expert mode are preserved when you switch back to Simple.
The Profile Settings page includes a Danger Zone section with a Delete Profile button.Deleting your profile permanently removes your user account from itellicoAI. This is different from deleting an account — it removes you as a user, not the account itself.
Profile deletion is permanent. If you need to delete the account itself, use Account Settings instead.
Access: Go to Settings → Profile → Notifications.Notification preferences control how your own alerts are delivered. They do not change account-wide notification rules or agent post-call automation.
Area
What it controls
Push Notifications
Enables browser or device push notifications when supported
Registered devices
Shows devices that can receive push notifications
Email
Per-event email delivery
Inbox
Per-event delivery to the in-app notification bell
Push
Per-event push delivery after push is enabled
Events are grouped by notification category. Toggle only the channels you want for each event.
