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Your profile settings apply to you across all accounts you belong to. This is separate from account-level settings, which affect the current account.

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Profile Settings

Access: Go to Settings → Profile → Settings.

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Name

Update your first and last name. Changes save automatically when each field loses focus.

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Avatar

Click Upload photo and choose an image (max 5 MB).

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Security-Managed Identity Fields

Email and phone are managed from Settings → Profile → Security.
  • Email changes require verification before full activation
  • Phone updates are managed in the same security section
See Security for the full flow.

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Preferences

Access: Go to Settings → Profile → Preferences, or click your avatar in the sidebar and select Preferences. The Preferences page is split into Appearance, Interface, and Localization settings.

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Theme

  • System — Follows your operating system’s light/dark preference
  • Light — Always use light mode
  • Dark — Always use dark mode

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UI Mode

Choose between two editor experiences: You can also switch modes directly from the Simple / Expert toggle in the top right (desktop) or sidebar (mobile).
Switching modes never resets your configuration. Any settings you changed in Expert mode are preserved when you switch back to Simple.

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Language

Sets the interface language for navigation labels, buttons, and system messages. The current options are English and Deutsch.

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Timezone

Sets your personal timezone for timestamps across the app. If you have not set one, the app uses your browser timezone as the default.

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Date Format

Choose how dates are displayed:

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Time Format

Choose between:

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Number Format

Choose how numbers are displayed:

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Delete Profile

The Profile Settings page includes a Danger Zone section with a Delete Profile button. Deleting your profile permanently removes your user account from itellicoAI. This is different from deleting an account — it removes you as a user, not the account itself.
Profile deletion is permanent. If you need to delete the account itself, use Account Settings instead.

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Notification Preferences

Access: Go to Settings → Profile → Notifications. Notification preferences control how your own alerts are delivered. They do not change account-wide notification rules or agent post-call automation. Events are grouped by notification category. Toggle only the channels you want for each event.

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Choosing The Right Settings Page

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Next Steps

Security

Manage MFA, sessions, login activity, and identity settings

Account Settings

Manage account-level name, logo, and account ID

Team Management

Manage account membership and roles

Agent Editor

See how Simple vs Expert mode affects the editor