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The Trust Center is your hub for data privacy and compliance. Control how conversation data is retained, generate subject-request exports, and publish a public trust page for customers. Access: Navigate to Trust Center in the main menu.

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Sections

The Trust Center has three tabs:
SectionUse it for
Data RetentionSet account-level retention defaults for transcripts, recordings, analytics, prompts, IP metadata, and customer numbers
Data RequestsGenerate GDPR-style exports for your own account data or a specific contact
Public Trust CenterPublish a customer-facing page with AI provider and retention information

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Data Retention

Configure how long each data type is stored before automatic expiry. Retention policies can be set at the account level (applies to all agents) or overridden per agent.

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Data Types

Data TypeDescriptionExpiry Actions
TranscriptsMessages and conversation eventsDelete or Anonymize
Call RecordingsAudio recordings, when recording is enabled on the agentDelete
Goal ResultsGoal achievement analysisDelete or Anonymize
Gathered InsightsAI-generated call summaries and extracted insightsDelete or Anonymize
System PromptsAI agent prompt contentDelete
IP Addresses & LocationClient IP, country, city (web calls)Delete or Anonymize
Customer NumbersPhone numbers of callers and contactsDelete or Anonymize

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Retention Period Options

  • Keep forever — no custom expiry for this data type
  • Do not store — the platform does not retain this data (not available for Customer Numbers and IP Addresses)
  • 30 days
  • 90 days
  • 6 months
  • 1 year
  • 2 years
Customer Numbers and IP Addresses require a minimum retention of 90 days. Shortening a retention period may trigger deletion of data that now exceeds the new limit.
Retention enforcement runs daily at 03:00 UTC. Individual agents can override account-level defaults from their agent settings.

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Data Requests

Use Data Requests for GDPR-style exports tied to a person.
ExportDescription
My Account DataGenerate an export for the signed-in user, including profile, activity, and preferences
Contact Data ExportGenerate an export for one contact by phone number or email address
Data Requests create background jobs. Pending jobs show in In Progress, and completed or failed jobs appear in Export History. The current dashboard workflow generates Excel (.xlsx) exports.

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Public Trust Center

Publish a public page with your privacy policy links, subprocessor information, retention posture, and other transparency material. Once enabled, you get a link you can include in your privacy policy or share directly with customers. This is most relevant for web widgets, public demos, and externally shared agents — but the link works anywhere you need to demonstrate transparency.
SettingDescription
Enable Public Trust CenterAllow anyone with the link to view the public trust page
URL SlugSet a readable slug or generate a random one
Public URLCopy or open the public page when enabled
VisibilityShows whether the page is public or private
The public page shares effective retention settings, AI provider details, data categories, legal-basis explanations, data-subject rights, and controller/processor contact information.

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Next Steps

Quality Studio

Monitor agent quality with issue tracking and trend analysis

Recording Opt-Out

Let callers opt out of call recording during conversations