Trust Center

The Trust Center is your hub for data privacy and compliance. Control how conversation data is retained, generate subject-request exports, and publish a public trust page for customers. Access: Navigate to Trust Center in the main menu.

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Sections

The Trust Center has three tabs:

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Data Retention

Configure how long each data type is stored before automatic expiry. Retention policies can be set at the account level (applies to all agents) or overridden per agent.

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Data Types

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Retention Period Options

• Keep forever — no custom expiry for this data type
• Do not store — the platform does not retain this data (not available for Customer Numbers and IP Addresses)
• 30 days
• 90 days
• 6 months
• 1 year
• 2 years

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Data Requests

Use Data Requests for GDPR-style exports tied to a person. Data Requests create background jobs. Pending jobs show in In Progress, and completed or failed jobs appear in Export History. The current dashboard workflow generates Excel (.xlsx) exports.

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Public Trust Center

Publish a public page with your privacy policy links, subprocessor information, retention posture, and other transparency material. Once enabled, you get a link you can include in your privacy policy or share directly with customers. This is most relevant for web widgets, public demos, and externally shared agents — but the link works anywhere you need to demonstrate transparency. The public page shares effective retention settings, AI provider details, data categories, legal-basis explanations, data-subject rights, and controller/processor contact information.

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Next Steps