1. Hourly Rates for Services
Consulting and Project Management
Development, Implementation, and Services
Support – First Level, Second Level
2. Fees Based on Time Spent
- Billing Unit: At least the commenced half-hour.
- Travel Times: Calculated based on time spent. Waiting times are considered travel times if they hinder the performance of other activities and are not attributable to itellico. Travel is conducted with the client’s consent; in urgent cases, consent can be obtained retrospectively.
3. Additional Costs
Additional costs are to be borne by the client in addition to the fee and include in particular:- Travel Expenses: Including mileage allowances and per diems. Travel time compensation applies to the most economical means of transport. Overnight stays in a hotel (bathroom/WC) are calculated according to the daily and overnight allowances of the collective agreement for IT professionals. If the rates are insufficient, the actual expenses will be charged.
- Other Costs: Special equipment that itellico cannot constantly provide must be supplied by the client.