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Build a voice AI agent that handles customer conversations over phone and web. No coding required - just follow these steps.

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What You’ll Learn

Create Agent

Build your first AI agent in the dashboard

Test Conversations

Try your agent with real voice interactions

Deploy Live

Connect to phone numbers or embed on your website

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Before You Start

  • itellicoAI account (sign up here)
  • Clear use case (support, booking, sales, etc.)
  • 5 minutes of time

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Step 1: Create Your Agent

1

Navigate to AI Agents

Open the itellicoAI dashboard and click AI Agents in the sidebar
2

Create new agent

Click Create Agent and enter a descriptive name like “Customer Support Assistant”
Create New Agent dialog with name field
Create New Agent dialog with name field
3

Enter agent builder

Click Create to open the agent configuration interface
Choose names that reflect your agent’s function for easier management as you scale.

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Step 2: Configure Your Agent

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Set Instructions

Define how your agent should behave:
  1. Expand Abilities and click Instructions
  2. Use this template as a starting point:
You are the professional voice of [Your Company Name].

Your objectives:
- Provide helpful, accurate information
- Resolve simple inquiries independently
- Escalate complex issues to human agents

Communication style:
- Professional yet friendly
- Keep responses under 30 seconds
- Provide clear, actionable guidance

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Configure Greeting

Set up the first impression:
  1. Under Abilities, select Greeting
  2. Choose AI Agent Initiates with Fixed Message
  3. Enter your greeting:
Hello! Thank you for contacting [Company Name]. How can I help you today?
  1. Set delay to 0.5 seconds for natural pacing

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Select AI Model & Voice

Choose the technology powering your agent:
  1. Expand Models and click Model
  2. Select Azure OpenAI with GPT-4.1 Mini (recommended)
  3. Click Voice and choose ElevenLabs
  4. Preview voices and select one matching your brand
  5. In Transcriber, select Deepgram Nova-3 General with your preferred language or multilingual

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Step 3: Test Your Agent

Before going live, test your agent:
  1. Click Test Call (top-right corner)
  2. Click Start Web Call
Test Agent dialog showing Test Type with Web Call and Phone Call tabs, Web Call Settings section with description about browser microphone and system audio permissions, and Start Web Call button
Test Agent dialog showing Test Type with Web Call and Phone Call tabs, Web Call Settings section with description about browser microphone and system audio permissions, and Start Web Call button
  1. Grant microphone permissions when prompted
  2. Try different scenarios:
    • “Hello, I need help with my account”
    • “Can you tell me about your services?”
    • “I’d like to speak with someone”
  3. Evaluate responses for clarity and tone
If responses seem off, adjust your instructions and test again. Iteration is key to a great agent.

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Step 4: Deploy Your Agent

Choose how you want to deploy your agent:
Make your agent available via phone
  1. Navigate to Telephony → SIP Trunks in the dashboard
  2. Click Create SIP Trunk and configure your telephony provider settings
  3. Go to Telephony → Phone Numbers
  4. Click Create Phone Number and link it to your SIP trunk
  5. Assign your agent to the phone number
Your agent is now live and can handle inbound calls!
Don’t have a SIP trunk? Email support@itellico.ai to request phone number provisioning.

Phone Integration Guide

Learn more about SIP trunk setup and phone deployment

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Enhance Your Agent

Once your basic agent is running, level up with these features:

Add Knowledge Base

Upload FAQs and documents so your agent can answer specific questions about your business

Enable Actions

Connect to calendars, CRMs, and other tools to let your agent take actions like booking appointments

Monitor Performance

Track call volume, resolution rates, and customer satisfaction in the analytics dashboard

API Integration

Build custom integrations and automations with our REST API

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Next Steps

Full Agent Configuration Guide

Explore advanced configuration options and best practices

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Need Help?

Email support@itellico.ai for assistance with setup and configuration.