General
Set up the basics — agent name, timezone, language, AI model, voice, and background sounds. Learn more →Prompt
Write the prompt that tells your agent how to behave — its role, rules, tone, and conversation flow. Learn more →Knowledge
Connect knowledge bases so your agent can answer questions using your business content — FAQs, policies, product info, and more. Learn more →Tools
Add actions your agent can take during a call — transfer to a person, book an appointment, call an API, or search the web. Learn more →Call Flow
Control how calls start, flow, and end — greeting message, turn-taking speed, silence handling, and hang-up behavior. Learn more →Analytics
Define what success looks like — set goals, add insight questions, and track results across conversations. Learn more →Notifications
Set up automatic emails and follow-up tasks that trigger after calls based on outcomes you define. Learn more →Privacy
Configure pre-call announcements, data retention, and call recording. This is also where you control whether calls are recorded, how long recordings are kept, and whether callers can opt out of recording. Learn more →A Good First Version
You don’t need to configure everything before testing. A solid first version includes:- A clear agent name and voice
- A prompt covering the main use case
- One knowledge base if factual answers matter
- Only the tools you actually need
- One test cycle before you deploy
Next Steps
Create Your First Agent
Follow step-by-step agent creation
Prompt Guide
Discover tips for writing effective prompts
Examples
Explore worked examples: receptionist, booking, support, sales
Deploy
Connect to phone numbers, campaigns, or your website