Premium and Extra Charge Categories
Premium and extra charges appear in Billing when the related features are used.What Can Add Charges
| Category in Billing | Typical source |
|---|---|
| Premium LLM | Higher-cost language model choices |
| Premium STT | Premium transcription providers |
| Premium voice | Premium TTS/voice providers |
| Recording | Call recording usage |
| Connection | Outbound connection-related fees |
| Analysis | Premium post-call or analysis features |
| Knowledge bases | Knowledge retrieval and RAG usage |
| Web search | Web search calls made by agents or tools |
| Minutes overage | Usage above included minute limits |
| Other | Additional billable events not grouped above |
Where You See These Charges
In Pending Extra Charges, each line item includes:- Item
- Usage
- Rate
- Amount
Selecting Premium Providers in Agent Editor
Expert Mode Provider-level selection is controlled in the Agent Editor. See:Cost Control Tips
Default First
Use standard providers by default and introduce premium providers where quality impact is measurable.
Review Weekly
Check Pending Extra Charges weekly so you can adjust before thresholds are reached.
Next Steps
Usage Pricing
Understand overage and usage behavior
Phone Numbers
Understand telephony and number costs
Compare Plans
Compare included limits and plan actions
Choose AI Model
Configure model selections