Phone Numbers

The Phone Numbers list shows all your numbers — both purchased through the marketplace and imported through Connect Your Own. Access: Navigate to Telephony → Phone Numbers

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List Columns

Use the search bar to find numbers by number or friendly name, and sort by date, number, or name. Use Add Number to open the two main acquisition paths:

• Buy a Number for marketplace purchases
• Connect Your Own to import an existing number through a SIP trunk

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Editing a Number

Click Edit or use the inline dropdowns to update:

• Label — Optional name for easy identification
• Forwarded From — If you use number forwarding, the customer-facing number that forwards to this AI number. Used for internal tracking and displayed on your public Trust Center. Leave blank if not using forwarding.
• SIP Trunk — Which SIP trunk handles calls for imported numbers in Connect Your Own flows
• Routing — Fallback agent and optional schedule-based routing rules

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Routing Calls

You can configure routing in two places:

• Phone Numbers list — Use the Routing column or the settings button on a row
• Connect Your Own / Edit dialog — Set the fallback agent and add schedule-based routing rules

Routing works like this:

• the Fallback Agent handles calls when no schedule rule matches
• optional routing rules are checked in order
• each rule maps a Schedule to a target Agent

If no routing rule matches, the fallback agent handles the call.

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Next Steps