Compliance Profiles
In the current telephony UI, regulated-country verification is managed through Compliance Profiles. Carrier and compliance providers may still refer to the underlying verification package as a regulatory bundle. This page uses the current product term and calls out bundle-specific details where relevant. Access: Go to Telephony → Compliance Profiles. The current Compliance Profiles UI supports the DACH countries available in the number marketplace: Austria, Germany, and Switzerland.What Compliance Profiles Do
Many countries require identity verification before you can purchase phone numbers. A compliance profile is a collection of documents that verify your business or individual identity to comply with local telecommunications regulations. Once your profile is approved, you can purchase phone numbers in that country directly through itellicoAI.What To Expect Operationally
The usual workflow is:- Choose the country
- Prepare the requested company or identity documents
- Submit the profile for review
- Wait for approval
- Return to Telephony → Buy Number or Telephony → Phone Numbers and purchase numbers
Why Compliance Profiles Are Required
Telecommunications regulators in many countries require proof of identity to:- Prevent fraud and spam calls
- Ensure accountability for phone number usage
- Comply with local Know Your Customer (KYC) regulations
- Meet anti-money laundering (AML) requirements
Creating a Compliance Profile
Select Country and Number Type
Choose the country, number type, and a profile name for the verification package you want to submit.
Provide End-User Information
The form supports standard business end-user information, including:
- business name
- business registration number
- representative first and last name
- contact email and phone number
- registered address
Upload Required Documents
Upload the documents required for your selected country. Common requirements include:
- Business registration excerpt - Official document showing your company registration
- Government-issued ID - Passport or ID card of the authorized representative
Document Requirements
For Businesses
| Document Type | Description | Accepted Formats |
|---|---|---|
| Business Registration | Official excerpt from commercial register | PDF, JPG, PNG |
| Authorized Representative ID | Government-issued photo ID | PDF, JPG, PNG |
| Proof of Address | Document showing registered business address | PDF, JPG, PNG |
Profile Status
After submission, your profile will go through these stages:| Status | Description |
|---|---|
| Draft | Profile created but not yet submitted |
| Pending | Submitted and waiting for review |
| Approved | Verification complete - you can now purchase numbers |
| Rejected | Additional information or corrections needed |
| Expired | Profile must be renewed before reuse |
After Approval
Once your compliance profile is approved:- Navigate to Telephony → Buy Number
- Select the country matching your approved profile
- Browse available phone numbers
- Purchase numbers instantly using your verified profile
Troubleshooting
Profile Rejected
If your profile is rejected, the detail page shows the rejection reason. Common reasons include:- Document quality issues - Blurry or illegible documents
- Name mismatch - Names on documents don’t match the information provided
- Expired documents - ID or registration documents are expired
- Missing information - Required fields weren’t completed
- Review the rejection reason on the profile detail page
- Open Edit from the rejected profile
- Update the incorrect business details or documents
- Resubmit the profile for review
If you’re unsure what’s needed or keep running into issues, contact support@itellico.ai and we’ll help you through it.
Processing Delays
Review typically takes 1-3 business days. Delays may occur due to:- High volume of submissions
- Additional verification requirements
- Public holidays in the relevant country
FAQ
How long does approval take?
How long does approval take?
Most profiles are reviewed within 1-3 business days. You’ll receive an email notification when the status changes.
Can I use one profile for multiple countries?
Can I use one profile for multiple countries?
No, each country requires its own compliance profile because local requirements differ.
What happens if my profile expires?
What happens if my profile expires?
An expired profile must be renewed or replaced before you can keep using it for regulated number purchasing in that country.
Can I purchase numbers while my profile is pending?
Can I purchase numbers while my profile is pending?
No, you must wait for profile approval before purchasing numbers in that country.
Related Pages
Phone Numbers
View, edit, and manage all your phone numbers
Outbound Compliance
Review calling rules for outbound programs