Skip to main content
Quality Studio is where you steadily improve your agents. It combines issue tracking, trend analysis, and AI-powered insights to help you find problems, fix them, and confirm your agents are improving. The workflow has three steps: flag problematic conversations, track issues through resolution, and watch your quality metrics improve. Access: Navigate to Quality Studio in the main menu

​
How Quality Studio Works

1

Flag a conversation

While reviewing conversations, flag any problematic response — the entire conversation or a specific message.
2

Create an issue

Quality Studio creates a tracked issue linked to that conversation. Use AI Issue Creation to let AI suggest the title, description, tags, and severity automatically.
3

Resolve the issue

Fix the problem — update the prompt, add knowledge, or adjust settings.
4

Track improvement

Monitor the dashboard to confirm issue volume is trending down and agent health is improving.

​
Dashboard Layout

The dashboard focuses on trend and quality signals rather than a raw issue table:
PanelDescription
Issue TrendsCreated vs. resolved issues over the last seven days
Issues BreakdownA segmented chart by tag, severity, or status
AI InsightsGenerated summary, key findings, and recommendations
Agent HealthOpen and recently resolved issue counts per agent
An area chart visualizes issue volume over time with two series:
  • Created — new issues opened per period
  • Resolved — issues closed per period
Use this chart to confirm your team is resolving issues faster than new ones appear. A widening gap between the two lines indicates a growing backlog that needs attention.

​
Issues Breakdown

A tabbed panel lets you slice issue data three ways:
Shows the top 5 issue tags by count. Tags categorize issues by type — for example, wrong-information, missed-intent, tone-issue, or knowledge-gap. Use this view to spot recurring problem areas.

​
Agent Health

The Agent Health panel shows quality metrics per agent:
ColumnDescription
AgentAgent name and avatar
Open IssuesNumber of unresolved issues
Resolved This WeekIssues resolved in the current week
Use this to quickly identify which agents need the most attention and which are improving.

​
AI Insights

Quality Studio can generate AI-powered insights on demand. Click the refresh/generate control in the AI Insights card to analyze recent issue data and surface:
  • Trends — Patterns in issue creation and resolution over time
  • Alerts — Emerging problems that may need immediate attention
  • Patterns — Common themes across multiple issues
  • Recommendations — Suggested actions to improve agent quality
Quality Studio generates AI Insights on demand; they update as your issue data changes.

​
Next Steps

Quality Issues

View, filter, and resolve individual quality issues

Conversations

Review conversations and flag problematic responses