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Quality Studio is where you steadily improve your agents. It combines issue tracking, trend analysis, and AI-powered insights to help you find problems, fix them, and confirm your agents are improving. The workflow has three steps: flag problematic conversations, track issues through resolution, and watch your quality metrics improve. Access: Navigate to Quality Studio in the main menu

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How Quality Studio Works

1

Flag a conversation

While reviewing conversations, flag any problematic response — the entire conversation or a specific message.
2

Create an issue

Quality Studio creates a tracked issue linked to that conversation. Use AI Issue Creation to let AI suggest the title, description, tags, and severity automatically.
3

Resolve the issue

Fix the problem — update the prompt, add knowledge, or adjust settings.
4

Track improvement

Monitor the dashboard to confirm issue volume is trending down and agent health is improving.

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Dashboard Layout

The dashboard focuses on trend and quality signals rather than a raw issue table:
An area chart visualizes issue volume over time with two series:
  • Created — new issues opened per period
  • Resolved — issues closed per period
Use this chart to confirm your team is resolving issues faster than new ones appear. A widening gap between the two lines indicates a growing backlog that needs attention.

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Issues Breakdown

A tabbed panel lets you slice issue data three ways:
Shows the top 5 issue tags by count. Tags categorize issues by type — for example, wrong-information, missed-intent, tone-issue, or knowledge-gap. Use this view to spot recurring problem areas.

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Agent Health

The Agent Health panel shows quality metrics per agent: Use this to quickly identify which agents need the most attention and which are improving.

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AI Insights

Quality Studio can generate AI-powered insights on demand. Click the refresh/generate control in the AI Insights card to analyze recent issue data and surface:
  • Trends — Patterns in issue creation and resolution over time
  • Alerts — Emerging problems that may need immediate attention
  • Patterns — Common themes across multiple issues
  • Recommendations — Suggested actions to improve agent quality
Quality Studio generates AI Insights on demand; they update as your issue data changes.

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Next Steps

Quality Issues

View, filter, and resolve individual quality issues

Conversations

Review conversations and flag problematic responses