Overview
Transform your phone operations with AI voice agents that handle inbound and outbound calls automatically. itellicoAI connects to your existing telephony infrastructure via SIP trunking, enabling you to deploy intelligent voice automation without managing phone numbers directly.How It Works
itellicoAI integrates with your phone system through industry-standard SIP (Session Initiation Protocol) trunking:Telephony Integration
SIP Trunking
itellicoAI uses custom SIP trunking to connect with your telephony provider. This approach gives you:- Flexibility: Use your existing phone numbers and carrier relationships
- Control: Manage call routing and number provisioning through your provider
- Scalability: Handle high call volumes without platform limitations
- Reliability: Leverage enterprise-grade telephony infrastructure
Phone Numbers
While itellicoAI doesn’t provide direct phone number purchasing through the platform, we can provision phone numbers for you upon request. Contact our team to discuss your requirements. Alternatively, bring your own numbers by:- Using your existing business phone numbers
- Purchasing numbers through your preferred telephony provider
- Connecting via SIP trunk configuration
Capabilities
Inbound Call Handling
Answer incoming calls 24/7 with AI agents that greet callers, understand requests, and provide assistance
Outbound Campaigns
Initiate automated outbound calls for sales outreach, appointment reminders, and follow-ups
Intelligent Routing
Direct callers to appropriate departments, agents, or information based on conversation context
Call Transcription
Automatically transcribe conversations in real-time for analysis and record-keeping
System Integration
Connect to CRMs, calendars, databases, and business tools via API
Analytics Dashboard
Monitor call volume, duration, outcomes, and agent performance metrics
Common Use Cases
Customer Support Automation
Deploy AI agents that handle common inquiries, troubleshoot issues, and escalate complex cases to human agents when needed. Example workflow:- Caller reaches support line
- AI agent greets and identifies the issue
- Agent provides solutions or troubleshooting steps
- Complex cases are transferred to human support
- Call is logged with transcription and summary
Appointment Scheduling
Automate booking, rescheduling, and reminder calls by integrating with your calendar system. Example workflow:- AI agent answers appointment request
- Checks availability via calendar API
- Confirms booking details with caller
- Creates appointment and sends confirmation
- Sends automated reminders before appointment
Lead Qualification
Screen incoming leads and gather qualification information before routing to sales teams. Example workflow:- Prospect calls sales line
- AI agent asks qualifying questions
- Gathers company info, budget, timeline
- Scores lead based on criteria
- Routes qualified leads or schedules callback
Virtual Receptionist
Provide professional call answering that captures messages, routes calls, and handles basic inquiries. Example workflow:- Caller reaches main line
- AI greets and asks how to help
- Routes to department or captures message
- Sends message summary via email
- Offers callback scheduling option
Getting Started
Quickstart Guide
Follow our step-by-step guide to set up your first phone agent
Technical Documentation
API Reference
Complete API documentation for phone call integration
Development Setup
Configure your development environment for testing
Need Phone Numbers?
We can provision phone numbers for your account. Contact our team to discuss:- Geographic or toll-free numbers
- Local presence in multiple regions
- High-volume or enterprise requirements
Currently, phone number provisioning is handled on request. Email support@itellico.ai to get started.