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Deployment Overview

Phone deployment routes live PSTN calls through your tested agent using a Bring Your Own Carrier (BYOC) approach. You import your existing phone numbers and connect them to your carrier via SIP trunks. Setup process:
  1. Configure your SIP trunk with carrier credentials
  2. Import your phone numbers and link them to the trunk
  3. Assign agents to handle inbound calls
  4. Test the connection
All configurations use the same real-time calling stack that Test Mode uses, ensuring consistent behavior.

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Inbound Phone Deployment

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Step 1: Configure SIP Trunk

Create SIP Trunk dialog showing SIP Trunk Name field with placeholder text, Inbound Calls and Outbound Calls tabs with Inbound selected, Inbound URI configuration showing SIP provider forward address, IP Security optional field for restricting IP addresses, Contact support link, Cancel and Create SIP Trunk buttons
Create SIP Trunk dialog showing SIP Trunk Name field with placeholder text, Inbound Calls and Outbound Calls tabs with Inbound selected, Inbound URI configuration showing SIP provider forward address, IP Security optional field for restricting IP addresses, Contact support link, Cancel and Create SIP Trunk buttons

  1. Navigate to Telephony → SIP Trunks and click + Add Trunk
  2. Configure your carrier to send calls to itellicoAI’s SIP endpoint:
    • Destination SIP URI: sip:50ebbp4vhpr.sip.livekit.cloud
    • Port: 5060 (UDP) or 5061 (TLS)
    • Codec: Opus, PCMU, or PCMA
  3. In itellicoAI dashboard, create a trunk with:
    • Trunk Name: A descriptive name for your carrier
    • Allowed IPs (optional): Restrict to your carrier’s IP ranges for security
  4. Assign Agent: Select which agent handles calls from this trunk
  5. Test: Make a test call through your carrier to verify routing
Tested carriers include:
  • Twilio Elastic SIP Trunking
  • Vonage (formerly Nexmo)
  • Bandwidth
  • Telnyx
  • Most standard SIP providers
Requirements:
  • Support for Opus or PCMU/PCMA codecs
  • DTMF via RFC 2833 (for keypad input)
  • Reinvite support for transfers

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Step 2: Import Phone Numbers

Once your SIP trunk is configured, import your existing phone numbers:
1

Navigate to Phone Numbers

Go to Telephony → Phone Numbers and click Import Number
2

Configure number details

Provide:
  • Phone Number: E.164 format (e.g., +14155552671)
  • Friendly Name: Optional label (e.g., “Support Line”)
  • SIP Trunk: Select the trunk you configured in Step 1
  • Inbound Agent: Optionally assign an agent now (or do it later)
3

Save and verify

Click Save to import the number. The number is now linked to your SIP trunk and ready for inbound calls.

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Step 3: Assign Agents to Numbers

1

Open Phone Numbers list

Go to Telephony → Phone Numbers to see all imported numbers
2

Assign or update agent

Use the inline agent picker to select which agent should answer calls to this number
3

Configure carrier forwarding and test

Configure your carrier to forward calls to the Inbound URI shown on your SIP trunk (in Telephony → SIP Trunks). Once carrier forwarding is active, call the number from your phone to test. The agent should answer using the greeting you configured. Review call logs in Conversations to verify proper call flow.
If calls aren’t reaching your agent:
  • Verify SIP URI: Ensure your carrier is sending calls to sip:50ebbp4vhpr.sip.livekit.cloud
  • Check codec support: Verify your carrier supports Opus, PCMU, or PCMA
  • Firewall rules: Ensure your carrier can reach the LiveKit SIP endpoint
  • Logs: Check Conversations → Logs or your carrier portal for SIP error codes
Common issues:
  • 404 Not Found: Incorrect SIP URI configuration
  • 488 Not Acceptable Here: Codec mismatch (enable Opus/PCMU/PCMA on carrier)
  • 503 Service Unavailable: Temporary connectivity issue

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Outbound Phone Deployment

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Configure Outbound SIP Trunk

For outbound calling through your own carrier (campaigns, proactive calls), configure the outbound SIP trunk with authentication:
Create SIP Trunk dialog showing SIP Trunk Name field, Inbound Calls and Outbound Calls tabs with Outbound selected, Authentication Recommendation section, Provider Domain field with example.com:5060 placeholder, Username field for SIP authentication, Password field for SIP authentication, Contact support link, Cancel and Create SIP Trunk buttons
Create SIP Trunk dialog showing SIP Trunk Name field, Inbound Calls and Outbound Calls tabs with Outbound selected, Authentication Recommendation section, Provider Domain field with example.com:5060 placeholder, Username field for SIP authentication, Password field for SIP authentication, Contact support link, Cancel and Create SIP Trunk buttons

  1. Navigate to Telephony → SIP Trunks and click + Add Trunk
  2. Switch to the Outbound Calls tab
  3. Configure authentication for your carrier:
    • Provider Domain: Your carrier’s SIP domain (e.g., sip.example.com:5060)
    • Username: SIP authentication username from your carrier
    • Password: SIP authentication password from your carrier
  4. Save the trunk configuration
  5. Assign to campaigns: Use this trunk when creating outbound campaigns
We highly recommend using username/password authentication for outbound calls. IP-based authentication is not supported out of the box but can be implemented. Contact support if needed.
Automated Campaigns:
  • Sales outreach and lead qualification
  • Appointment reminders
  • Payment reminders
  • Survey calls
Proactive Notifications:
  • Order status updates
  • Delivery notifications
  • Service alerts
  • Follow-up calls
See Campaign Launch for detailed outbound campaign setup.

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Next Steps

Campaign Launch

Set up automated outbound calling campaigns

Production Best Practices

Optimize for reliability and customer satisfaction