> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Test Overview

> Validate your voice agents before going live with customers

export const Screenshot = ({lightSrc, darkSrc, alt, caption, maxWidth = "880px"}) => {
  return <div style={{
    margin: "1rem auto",
    maxWidth,
    width: "100%"
  }}>
      <Frame>
        <img className="block dark:hidden" src={lightSrc} alt={alt} />
        <img className="hidden dark:block" src={darkSrc} alt={alt} />
      </Frame>
      {caption ? <p style={{
    marginTop: "0.5rem",
    fontSize: "0.875rem",
    color: "inherit",
    opacity: 0.8
  }}>
          {caption}
        </p> : null}
    </div>;
};

**Access:** Open any agent in the editor and click **Test Agent** in the toolbar.

<Screenshot lightSrc="/images/wizard__test-call-dialog-light.png" darkSrc="/images/wizard__test-call-dialog-dark.png" alt="Test Agent popover in the agent editor showing Chat, Web call, and Phone call options" />

## Testing Ladder

Test cheap and fast first, then move to real-world conditions.

| Stage                   | Use it to validate                                                                   | Detailed guide                                  |
| ----------------------- | ------------------------------------------------------------------------------------ | ----------------------------------------------- |
| **Chat**                | Prompt logic, tool selection, knowledge answers                                      | [Web & Chat Testing](/test/web-simulator)       |
| **Web call**            | Voice, turn-taking, pronunciation, browser audio                                     | [Web & Chat Testing](/test/web-simulator)       |
| **Phone call**          | Carrier behavior, latency, [AMD](/glossary#voice-and-speech), real caller experience | [Phone Testing](/test/phone-testing)            |
| **Conversation review** | Transcript, recording, goals, insights, notifications                                | [Conversations](/manage/conversations/overview) |

Repeat the ladder after meaningful changes to the prompt, tools, voice stack, timing, privacy settings, or post-call automation.

<Tip>
  If a change affects how the caller hears the agent, do not stop at Chat. Always run at least one Web call and one Phone call before launch.
</Tip>

## QA Checklist

Run through these scenarios before going live:

| What to test               | How to check                                                   | Pass if...                                                       |
| -------------------------- | -------------------------------------------------------------- | ---------------------------------------------------------------- |
| **Greeting**               | Call in — does the agent introduce itself correctly?           | Greeting matches your configuration and sounds natural           |
| **Common questions**       | Ask 3-5 questions your customers ask most                      | Agent answers accurately from the knowledge base                 |
| **Out-of-scope questions** | Ask something the agent shouldn't answer                       | Agent declines politely and offers to transfer or take a message |
| **Tool execution**         | Trigger a transfer, booking, or API call                       | Tool fires successfully (check the conversation timeline)        |
| **Interruptions**          | Speak while the agent is talking                               | Agent stops and listens                                          |
| **Silence**                | Stay quiet for 15+ seconds                                     | Agent prompts you or handles inactivity gracefully               |
| **Angry caller**           | Be frustrated or demanding                                     | Agent stays calm, empathetic, and follows escalation rules       |
| **Wrong input**            | Give incorrect info, then correct yourself                     | Agent handles the correction without confusion                   |
| **Goal tracking**          | Complete a typical call                                        | Primary goal is marked correctly in the conversation detail      |
| **Notifications**          | Trigger a condition that should send an email or create a task | Email arrives and/or task is created                             |

## When to Use Each Test Mode

| Mode           | Best for                                     | Speed   | Realism         |
| -------------- | -------------------------------------------- | ------- | --------------- |
| **Chat**       | Prompt iteration, logic checks, tool testing | Fastest | Low (text only) |
| **Web call**   | Voice quality, turn-taking, pronunciation    | Fast    | Medium          |
| **Phone call** | Full customer experience, latency, AMD       | Slow    | High            |

<Tip>
  Do 80% of your testing in Chat and Web call. Only switch to Phone call for final validation and voice quality checks.
</Tip>

## Release Readiness

You are usually ready to launch when:

* the agent handles the top 3 to 5 real customer intents cleanly
* interruptions and silence feel natural
* transfers and tools succeed with realistic inputs
* goals and post-call actions appear correctly in the conversation detail
* at least one real phone call matches the experience you want customers to have

## Next Steps

<CardGroup cols={2}>
  <Card title="Web & Chat Testing" icon="browser" href="/test/web-simulator">
    Run browser-based tests with Chat and Web call modes
  </Card>

  <Card title="Phone Testing" icon="phone" href="/test/phone-testing">
    Test with real phone calls
  </Card>

  <Card title="Test Scenarios" icon="list-check" href="/test/test-scenarios">
    Follow pre-built test scripts for common use cases
  </Card>

  <Card title="Edge Cases" icon="triangle-exclamation" href="/test/edge-cases">
    Test interruptions, silence, and unexpected input
  </Card>
</CardGroup>