> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Compliance Profiles

> Verify your business identity to purchase phone numbers in regulated countries

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## Compliance Profiles

In the current telephony UI, regulated-country verification is managed through **Compliance Profiles**.

Carrier and compliance providers may still refer to the underlying verification package as a **regulatory bundle**. This page uses the current product term and calls out bundle-specific details where relevant.

**Access:** Go to **Telephony → Compliance Profiles**.

<Screenshot lightSrc="/images/telephony__compliance-profiles-light.png" darkSrc="/images/telephony__compliance-profiles-dark.png" alt="Compliance Profiles page showing profile management and create profile entry point" />

The current Compliance Profiles UI supports the DACH countries available in the number marketplace: Austria, Germany, and Switzerland.

## What Compliance Profiles Do

Many countries require identity verification before you can purchase phone numbers. A compliance profile is a collection of documents that verify your business or individual identity to comply with local telecommunications regulations.

Once your profile is approved, you can purchase phone numbers in that country directly through itellicoAI.

## What To Expect Operationally

The usual workflow is:

1. Choose the country
2. Prepare the requested company or identity documents
3. Submit the profile for review
4. Wait for approval
5. Return to **Telephony → Buy Number** or **Telephony → Phone Numbers** and purchase numbers

## Why Compliance Profiles Are Required

Telecommunications regulators in many countries require proof of identity to:

* Prevent fraud and spam calls
* Ensure accountability for phone number usage
* Comply with local Know Your Customer (KYC) regulations
* Meet anti-money laundering (AML) requirements

## Creating a Compliance Profile

<Screenshot lightSrc="/images/telephony__compliance-profile-create-light.png" darkSrc="/images/telephony__compliance-profile-create-dark.png" alt="Create Compliance Profile page showing the country and profile name step" />

<Steps>
  <Step title="Select Country and Number Type">
    Choose the country, number type, and a profile name for the verification package you want to submit.
  </Step>

  <Step title="Provide End-User Information">
    The form supports standard business end-user information, including:

    * business name
    * business registration number
    * representative first and last name
    * contact email and phone number
    * registered address
  </Step>

  <Step title="Upload Required Documents">
    Upload the documents required for your selected country. Common requirements include:

    * **Business registration excerpt** - Official document showing your company registration
    * **Government-issued ID** - Passport or ID card of the authorized representative
  </Step>

  <Step title="Submit for Review">
    Once all documents are uploaded, submit your profile for compliance review.
  </Step>
</Steps>

<Tip>
  Use the exact legal business name and registration details from your official documents. Small mismatches are one of the most common causes of rejection.
</Tip>

## Document Requirements

### For Businesses

| Document Type                | Description                                  | Accepted Formats |
| ---------------------------- | -------------------------------------------- | ---------------- |
| Business Registration        | Official excerpt from commercial register    | PDF, JPG, PNG    |
| Authorized Representative ID | Government-issued photo ID                   | PDF, JPG, PNG    |
| Proof of Address             | Document showing registered business address | PDF, JPG, PNG    |

<Warning>
  All documents must be:

  * Clear and legible
  * Not expired (for IDs)
  * In the original language (translations may be requested)
  * Less than 10MB per file
</Warning>

## Profile Status

After submission, your profile will go through these stages:

| Status       | Description                                          |
| ------------ | ---------------------------------------------------- |
| **Draft**    | Profile created but not yet submitted                |
| **Pending**  | Submitted and waiting for review                     |
| **Approved** | Verification complete - you can now purchase numbers |
| **Rejected** | Additional information or corrections needed         |
| **Expired**  | Profile must be renewed before reuse                 |

## After Approval

Once your compliance profile is approved:

1. Navigate to **Telephony → Buy Number**
2. Select the country matching your approved profile
3. Browse available phone numbers
4. Purchase numbers instantly using your verified profile

<Tip>
  One approved profile can be used to purchase multiple phone numbers in that country.
</Tip>

## Troubleshooting

### Profile Rejected

If your profile is rejected, the detail page shows the rejection reason. Common reasons include:

* **Document quality issues** - Blurry or illegible documents
* **Name mismatch** - Names on documents don't match the information provided
* **Expired documents** - ID or registration documents are expired
* **Missing information** - Required fields weren't completed

To fix a rejected profile:

1. Review the rejection reason on the profile detail page
2. Open **Edit** from the rejected profile
3. Update the incorrect business details or documents
4. Resubmit the profile for review

<Info>
  If you're unsure what's needed or keep running into issues, contact [support@itellico.ai](mailto:support@itellico.ai) and we'll help you through it.
</Info>

### Processing Delays

Review typically takes 1-3 business days. Delays may occur due to:

* High volume of submissions
* Additional verification requirements
* Public holidays in the relevant country

## FAQ

<AccordionGroup>
  <Accordion title="How long does approval take?">
    Most profiles are reviewed within 1-3 business days. You'll receive an email notification when the status changes.
  </Accordion>

  <Accordion title="Can I use one profile for multiple countries?">
    No, each country requires its own compliance profile because local requirements differ.
  </Accordion>

  <Accordion title="What happens if my profile expires?">
    An expired profile must be renewed or replaced before you can keep using it for regulated number purchasing in that country.
  </Accordion>

  <Accordion title="Can I purchase numbers while my profile is pending?">
    No, you must wait for profile approval before purchasing numbers in that country.
  </Accordion>
</AccordionGroup>

## Related Pages

<CardGroup cols={2}>
  <Card title="Phone Numbers" icon="phone-volume" href="/launch/phone-numbers">
    View, edit, and manage all your phone numbers
  </Card>

  <Card title="Outbound Compliance" icon="scale-balanced" href="/launch/outbound-compliance">
    Review calling rules for outbound programs
  </Card>
</CardGroup>

## Need Help?

If you're having trouble with your compliance profile, contact our support team at [support@itellico.ai](mailto:support@itellico.ai).