> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Trust Center

> Manage data retention, data requests, and your public trust page

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The **Trust Center** is your hub for data privacy and compliance. Control how conversation data is retained, generate subject-request exports, and publish a public trust page for customers.

**Access:** Navigate to **Trust Center** in the main menu.

<Screenshot lightSrc="/images/trust-center__data-retention-light.png" darkSrc="/images/trust-center__data-retention-dark.png" alt="Trust Center Data Retention tab showing data types, retention period dropdowns, expiry actions, and reset buttons" caption="Start with Data Retention to set account-wide defaults. Agent-level overrides take priority when they exist." />

## Sections

The Trust Center has three tabs:

| Section                 | Use it for                                                                                                              |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------- |
| **Data Retention**      | Set account-level retention defaults for transcripts, recordings, analytics, prompts, IP metadata, and customer numbers |
| **Data Requests**       | Generate GDPR-style exports for your own account data or a specific contact                                             |
| **Public Trust Center** | Publish a customer-facing page with AI provider and retention information                                               |

## Data Retention

Configure how long each data type is stored before automatic expiry. Retention policies can be set at the **account level** (applies to all agents) or overridden per agent.

### Data Types

| Data Type                                                 | Description                                              | Expiry Actions      |
| --------------------------------------------------------- | -------------------------------------------------------- | ------------------- |
| **Transcripts**                                           | Messages and conversation events                         | Delete or Anonymize |
| **Call Recordings**                                       | Audio recordings, when recording is enabled on the agent | Delete              |
| **[Goal Results](/build/analytics/conversation-goals)**   | Goal achievement analysis                                | Delete or Anonymize |
| **[Gathered Insights](/build/analytics/gather-insights)** | AI-generated call summaries and extracted insights       | Delete or Anonymize |
| **System Prompts**                                        | AI agent prompt content                                  | Delete              |
| **IP Addresses & Location**                               | Client IP, country, city (web calls)                     | Delete or Anonymize |
| **Customer Numbers**                                      | Phone numbers of callers and contacts                    | Delete or Anonymize |

### Retention Period Options

* **Keep forever** — no custom expiry for this data type
* **Do not store** — the platform does not retain this data (not available for Customer Numbers and IP Addresses)
* **30 days**
* **90 days**
* **6 months**
* **1 year**
* **2 years**

<Warning>
  **Customer Numbers** and **IP Addresses** require a minimum retention of 90 days. Shortening a retention period may trigger deletion of data that now exceeds the new limit.
</Warning>

<Note>
  Retention enforcement runs daily at 03:00 UTC. Individual agents can override account-level defaults from their agent settings.
</Note>

***

## Data Requests

Use **Data Requests** for GDPR-style exports tied to a person.

<Screenshot lightSrc="/images/trust-center__dsar-workflow-light.png" darkSrc="/images/trust-center__dsar-workflow-dark.png" alt="Data Requests tab showing My Account Data, Contact Data Export, and Export History" />

| Export                  | Description                                                                             |
| ----------------------- | --------------------------------------------------------------------------------------- |
| **My Account Data**     | Generate an export for the signed-in user, including profile, activity, and preferences |
| **Contact Data Export** | Generate an export for one contact by phone number or email address                     |

Data Requests create background jobs. Pending jobs show in **In Progress**, and completed or failed jobs appear in **Export History**. The current dashboard workflow generates Excel (`.xlsx`) exports.

## Public Trust Center

<Screenshot lightSrc="/images/trust-center__public-light.png" darkSrc="/images/trust-center__public-dark.png" alt="Public Trust Center tab showing enable switch, URL slug, public URL, visibility badge, and shared information" />

Publish a public page with your privacy policy links, subprocessor information, retention posture, and other transparency material. Once enabled, you get a link you can include in your privacy policy or share directly with customers.

This is most relevant for web widgets, public demos, and externally shared agents — but the link works anywhere you need to demonstrate transparency.

| Setting                        | Description                                              |
| ------------------------------ | -------------------------------------------------------- |
| **Enable Public Trust Center** | Allow anyone with the link to view the public trust page |
| **URL Slug**                   | Set a readable slug or generate a random one             |
| **Public URL**                 | Copy or open the public page when enabled                |
| **Visibility**                 | Shows whether the page is public or private              |

The public page shares effective retention settings, AI provider details, data categories, legal-basis explanations, data-subject rights, and controller/processor contact information.

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Quality Studio" icon="chart-bar" href="/manage/quality-studio/overview">
    Monitor agent quality with issue tracking and trend analysis
  </Card>

  <Card title="Recording Opt-Out" icon="microphone-slash" href="/build/advanced/recording-opt-out">
    Let callers opt out of call recording during conversations
  </Card>
</CardGroup>