> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage

> Run live operations across conversations, tasks, campaigns, quality, and compliance

These guides cover the operational surfaces you use after agents are live. They bring together monitoring, issue tracking, follow-up, campaign execution, quality review, and compliance workflows for the account you currently have selected.

## Use This Section When

Use this section when your agents are already handling real work and your team needs to monitor operations, review outcomes, coordinate follow-up, and improve performance. This is where business users spend most of their time after launch.

## Who Uses Manage

This area is built for operations teams, support leads, campaign managers, QA owners, and anyone responsible for what happens after an agent goes live.

## Choose the Right Path

<CardGroup cols={2}>
  <Card title="Operations lead" icon="gauge-high" href="/manage/dashboard">
    Start with Dashboard, Conversations, Notifications, and Tasks if you need daily visibility and follow-up workflows.
  </Card>

  <Card title="Campaign manager" icon="bullhorn" href="/manage/campaigns/overview">
    Start with Campaigns and Contacts if you run outbound programs and care about list-level outcomes.
  </Card>

  <Card title="Quality or QA owner" icon="microscope" href="/manage/quality-studio/overview">
    Start with Quality Studio if your job is finding recurring failure patterns and improving them.
  </Card>

  <Card title="Agency operator or account manager" icon="building" href="/accounts/agency-playbook">
    Start with the agency path if you support multiple client accounts and need a cleaner boundary between client access and internal access.
  </Card>
</CardGroup>

## What Each Page Helps You Answer

| Page               | Main business question                                                          |
| ------------------ | ------------------------------------------------------------------------------- |
| **Dashboard**      | What is happening right now, and are key metrics moving in the right direction? |
| **Conversations**  | What happened in a specific call or chat?                                       |
| **Notifications**  | What needs my attention right away?                                             |
| **Tasks**          | What follow-up work does my team need to do?                                    |
| **Campaigns**      | How is an outbound program performing?                                          |
| **Contacts**       | Who are we calling or speaking with, and what history do we have?               |
| **Quality Studio** | What recurring problems should we fix?                                          |
| **Trust Center**   | Are our retention, data-request, and public trust settings in order?            |
| **Web Widgets**    | What experience do website visitors see?                                        |

## Explore Manage Pages

<CardGroup cols={3}>
  <Card title="Dashboard" icon="chart-mixed" href="/manage/dashboard">
    Monitor live performance and customize your analytics layout
  </Card>

  <Card title="Conversations" icon="messages" href="/manage/conversations/overview">
    Review transcripts, call metadata, exports, and quality flags
  </Card>

  <Card title="Notifications" icon="bell" href="/manage/notifications">
    Review and act on alerts in the in-app notifications inbox
  </Card>

  <Card title="Tasks" icon="list-check" href="/manage/tasks/overview">
    Coordinate follow-up work in board, list, and calendar views
  </Card>

  <Card title="Campaigns" icon="bullhorn" href="/manage/campaigns/overview">
    Run outbound campaigns and track contact-level outcomes
  </Card>

  <Card title="Contacts" icon="address-book" href="/manage/contacts/overview">
    Manage people, import CSVs, and review contact conversation history
  </Card>

  <Card title="Quality Studio" icon="microscope" href="/manage/quality-studio/overview">
    Track issues, analyze quality trends, and resolve problems
  </Card>

  <Card title="Trust Center" icon="shield-check" href="/manage/trust-center/overview">
    Manage retention, data requests, and public trust settings
  </Card>

  <Card title="Web Widgets" icon="browser" href="/manage/web-widgets/overview">
    Configure, share, and deploy website widgets tied to your agents
  </Card>
</CardGroup>

## Quick Start

<Steps>
  <Step title="Check Dashboard">
    Open [Dashboard](/manage/dashboard) for a live snapshot of conversations and performance trends.
  </Step>

  <Step title="Review recent conversations">
    Go to [Conversations](/manage/conversations/overview) to inspect transcripts, status, and follow-up needs.
  </Step>

  <Step title="Handle operational alerts">
    Use [Notifications](/manage/notifications) to clear unread items and jump to related resources.
  </Step>

  <Step title="Assign follow-up work">
    Use [Tasks](/manage/tasks/overview) to create, assign, and schedule actions from production activity.
  </Step>

  <Step title="Close the quality loop">
    Use [Quality Studio](/manage/quality-studio/overview) to turn flagged conversations into tracked issues.
  </Step>
</Steps>

## Next Steps

<CardGroup cols={2}>
  <Card title="Dashboard" icon="chart-mixed" href="/manage/dashboard">
    Start with live activity and performance trends
  </Card>

  <Card title="Conversations" icon="messages" href="/manage/conversations/overview">
    Review what actually happened in calls and chats
  </Card>

  <Card title="Quality Studio" icon="microscope" href="/manage/quality-studio/overview">
    Turn recurring problems into tracked fixes
  </Card>

  <Card title="Campaigns" icon="bullhorn" href="/manage/campaigns/overview">
    Review outbound program performance
  </Card>
</CardGroup>