> ## Documentation Index > Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt > Use this file to discover all available pages before exploring further. # Production Checklist > Pre-launch and post-launch checklist for deploying AI voice agents to production Use this checklist before going live with any deployment channel. Complete the relevant sections based on your launch path. *** ## Universal Pre-Launch Complete these steps regardless of deployment channel. ### Agent Configuration * [ ] Agent name is professional and customer-appropriate * [ ] AI model is selected (start with Balanced if unsure) * [ ] Voice is selected and sounds natural for your use case * [ ] Prompt is clear, structured, and tested * [ ] Response Style (temperature) is set appropriately (lower = more consistent) * [ ] Timezone is set correctly for your business ### Knowledge Base * [ ] All knowledge items show green (ready to use) * [ ] Knowledge base is assigned to the agent * [ ] Test questions return accurate, grounded answers * [ ] No outdated information in knowledge items * [ ] Agent says "I don't know" for questions outside knowledge scope ### Tools * [ ] Each tool is tested individually (transfer, booking, custom actions) * [ ] Tool names match exactly in your prompt (case-sensitive) * [ ] Authentication credentials are current (check Secrets) * [ ] Transfer destinations answer and are staffed during business hours * [ ] Calendar integration shows correct availability (if using booking) ### Analytics * [ ] At least one Primary Goal is defined * [ ] Insights are configured for key metrics * [ ] Post-call notifications are set up for critical events (escalations, complaints) ### Privacy & Compliance * [ ] Data retention policies are configured in Privacy tab * [ ] Pre-call announcement is set up if required by law * [ ] Recording opt-out is enabled if required * [ ] Trust Center is configured with privacy policy URL *** ## Phone Channel Checklist * [ ] Phone number is purchased or imported and shows Active status * [ ] Routing is configured — correct agent assigned * [ ] Schedule-based routing is set up if using business hours * [ ] Spam score is green (clean) on the phone number * [ ] Test call completed from an external phone * [ ] Greeting sounds correct over phone (not just web) * [ ] Transfer destinations work from a real phone call * [ ] Voicemail/AMD behavior is acceptable * [ ] Inactivity timeout is configured (max duration, silence reminders) *** ## Web Widget Checklist * [ ] Widget is created and linked to the correct agent * [ ] Appearance matches your website branding * [ ] Content labels and messages are in the correct language * [ ] Features are configured (voice, text, transcript, feedback) * [ ] Allowed domains are set (or left empty for all domains) * [ ] Privacy / Trust Center settings are configured * [ ] Embed script is placed before `` on your website * [ ] Widget loads correctly on desktop and mobile * [ ] Microphone permission works on HTTPS * [ ] Share links are created with appropriate limits (if sharing demos) *** ## Campaign Checklist * [ ] Campaign agent is configured specifically for outbound calls * [ ] Outbound greeting is set (different from inbound if needed) * [ ] Contact list is clean — valid phone numbers in E.164 format * [ ] Phone number is assigned and not used by another active or paused campaign * [ ] AMD mode is reviewed in campaign Settings if you need non-default behavior (text-based for speed, ML-based for accuracy) * [ ] Business hours / schedule is configured to match recipient timezone * [ ] Call settings are configured (interval, retries, concurrent calls) * [ ] Goals and analyses are set up in the Analytics tab * [ ] Pilot batch of 20-30 contacts is ready for initial testing * [ ] Legal compliance window is reviewed for your target regions * [ ] Campaign is created but left in **Paused** status until ready *** ## Post-Launch Monitoring (First 48 Hours) ### Hour 1 * [ ] Check the Dashboard for incoming activity * [ ] Listen to 2-3 conversations for quality * [ ] Verify goals are being evaluated correctly * [ ] Confirm notifications are delivered to the right people * [ ] Check for any failed calls or errors ### First Day * [ ] Review 10+ conversations across different scenarios * [ ] Check goal achievement rates * [ ] Verify knowledge base answers are accurate * [ ] Monitor phone number spam scores * [ ] Flag any issues in Quality Studio ### First Week * [ ] Establish baseline metrics (answer rate, goal rate, duration) * [ ] Review the campaign heatmap for optimal calling times (if outbound) * [ ] Update your prompt based on conversation patterns * [ ] Add knowledge items for unanswered questions * [ ] Set up a weekly review routine *** ## Ongoing Operations * [ ] Weekly conversation review (sample 5-10 calls, listen to recordings) * [ ] Monthly knowledge base audit (remove outdated content, add new) * [ ] Monitor spam scores on phone numbers * [ ] Check Quality Studio for systematic issues * [ ] Export analytics for reporting * [ ] Rotate phone numbers if spam scores rise (campaigns) * [ ] Update prompts based on Quality Studio patterns * [ ] Keep contact lists clean — remove failed or opted-out numbers * [ ] Test changes in the editor before applying to production agents **When to contact support:** Consistent call failures, sudden performance drops, audio quality issues, or integration problems. Reach out at [support@itellico.ai](mailto:support@itellico.ai). ## Next Steps Monitor live activity Track and resolve quality issues Improve prompts based on production conversations Fix common problems