> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Numbers

> View, edit, and manage all your phone numbers in one place

export const Screenshot = ({lightSrc, darkSrc, alt, caption, maxWidth = "880px"}) => {
  return <div style={{
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    maxWidth,
    width: "100%"
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      <Frame>
        <img className="block dark:hidden" src={lightSrc} alt={alt} />
        <img className="hidden dark:block" src={darkSrc} alt={alt} />
      </Frame>
      {caption ? <p style={{
    marginTop: "0.5rem",
    fontSize: "0.875rem",
    color: "inherit",
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          {caption}
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};

The Phone Numbers list shows all your numbers — both purchased through the marketplace and imported through **Connect Your Own**.

**Access:** Navigate to **Telephony → Phone Numbers**

<Screenshot lightSrc="/images/telephony__phone-numbers-list-light.png" darkSrc="/images/telephony__phone-numbers-list-dark.png" alt="Phone numbers list showing number, label, forwarded from, SIP trunk, routing, and spam status columns" />

## List Columns

| Column             | Description                                                                                                                                                                                                                                                                   |
| ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Number**         | Phone number with country flag                                                                                                                                                                                                                                                |
| **Label**          | Optional name you've assigned (for example, "Support Line")                                                                                                                                                                                                                   |
| **Forwarded From** | If you use number forwarding, enter the customer-facing number that forwards calls to this AI number. Helps you track the forwarding source and is automatically displayed on your public [Trust Center](/manage/trust-center/overview). Leave blank if not using forwarding. |
| **SIP Trunk**      | Managed marketplace trunk for purchased numbers, or the linked SIP trunk for imported numbers in **Connect Your Own** flows. Imported-number trunks are editable inline via dropdown.                                                                                         |
| **Routing**        | Direct inbound agent assignment or schedule-based routing rules. The settings button opens detailed inbound routing.                                                                                                                                                          |
| **Spam Status**    | Spam risk score (1-10 scale) with color coding: green (clean), yellow (neutral), orange (suspicious), red (spam). Links to a detailed report.                                                                                                                                 |
| **Actions**        | Copy ID, Edit, Delete                                                                                                                                                                                                                                                         |

Use the search bar to find numbers by number or friendly name, and sort by date, number, or name.

Use **Add Number** to open the two main acquisition paths:

* **Buy a Number** for marketplace purchases
* **Connect Your Own** to import an existing number through a SIP trunk

## Editing a Number

Click **Edit** or use the inline dropdowns to update:

* **Label** — Optional name for easy identification
* **Forwarded From** — If you use number forwarding, the customer-facing number that forwards to this AI number. Used for internal tracking and displayed on your public [Trust Center](/manage/trust-center/overview). Leave blank if not using forwarding.
* **SIP Trunk** — Which SIP trunk handles calls for imported numbers in **Connect Your Own** flows
* **Routing** — Fallback agent and optional schedule-based routing rules

## Routing Calls

You can configure routing in two places:

* **Phone Numbers list** — Use the **Routing** column or the settings button on a row
* **Connect Your Own / Edit dialog** — Set the fallback agent and add schedule-based routing rules

<Screenshot lightSrc="/images/telephony__routing-dialog-light.png" darkSrc="/images/telephony__routing-dialog-dark.png" alt="Inbound Routing dialog showing fallback agent and schedule-based routing rules" />

Routing works like this:

* the **Fallback Agent** handles calls when no schedule rule matches
* optional routing rules are checked in order
* each rule maps a **Schedule** to a target **Agent**

If no routing rule matches, the fallback agent handles the call.

<Tip>
  Use [Schedules](/launch/schedules) when you need different agents during open, after-hours, or weekend windows.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Buy Numbers" icon="cart-shopping" href="/launch/buy-numbers">
    Purchase new numbers from the marketplace
  </Card>

  <Card title="SIP Trunks" icon="server" href="/launch/sip-trunks">
    Import existing numbers via Connect Your Own
  </Card>

  <Card title="Compliance Profiles" icon="file-certificate" href="/phone-numbers/regulatory-bundles">
    Verify identity for regulated countries
  </Card>

  <Card title="Schedules" icon="clock" href="/launch/schedules">
    Configure routing schedules
  </Card>
</CardGroup>