> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Build, deploy, and manage AI voice agents for phone and web conversations

> Welcome to itellicoAI - the complete platform for building AI voice agents and managing day-to-day conversational operations.

## What is itellicoAI?

itellicoAI is a platform that lets you build AI voice agents and run them in production — on phone and web. It pairs a no-code agent builder with operational tools for managing conversations, contacts, campaigns, and quality — everything you need to go from prototype to production.

**With itellicoAI, you can:**

* Build AI voice agents with guided, no-code configuration
* Handle inbound and outbound phone conversations
* Deploy voice and chat widgets on your website
* Run outbound calling campaigns at scale
* Manage conversations, contacts, and tasks from a unified dashboard
* Monitor and improve agent quality over time
* Connect agents to your tools and systems through integrations and APIs
* ...and much more

## Understanding AI Voice Technology

itellicoAI agents combine three steps in real time to power natural voice conversations:

<CardGroup cols={3}>
  <Card title="Transcription" icon="microphone">
    Converts speech to text in real time
  </Card>

  <Card title="AI Processing" icon="brain">
    Understands context and determines responses using advanced language models
  </Card>

  <Card title="Voice Synthesis" icon="volume-high">
    Converts text responses into natural-sounding speech
  </Card>
</CardGroup>

The platform supports multiple AI providers, giving you flexibility to choose the best transcription engine, language model, and voice for your use case.

## What You Can Build

<CardGroup cols={2}>
  <Card title="Inbound Support Agents" icon="headset">
    Answer customer calls 24/7, resolve common issues, and escalate complex cases to human agents
  </Card>

  <Card title="Outbound Campaign Agents" icon="phone-outgoing">
    Run automated calling campaigns for sales outreach, appointment reminders, and follow-ups
  </Card>

  <Card title="Website Voice Assistants" icon="globe">
    Embed a voice and chat widget on your website so visitors can speak with your AI agent
  </Card>

  <Card title="Virtual Receptionists" icon="user-tie">
    Greet callers, understand intent, route to departments, and capture messages
  </Card>

  <Card title="Booking Agents" icon="calendar-check">
    Check availability, schedule appointments, and send confirmations via calendar integration
  </Card>

  <Card title="Lead Qualification Agents" icon="filter">
    Screen prospects, gather qualification data, score leads, and route to sales teams
  </Card>
</CardGroup>

## Core Features

### Build

Create and configure AI voice agents with no code required.

<CardGroup cols={2}>
  <Card title="Agent Editor" icon="pen-to-square" href="/build/getting-started/agent-editor">
    No-code agent configuration with voice, behavior, knowledge, and tools in one place
  </Card>

  <Card title="Phone Numbers" icon="phone" href="/launch/phone-numbers">
    Buy or import numbers and route calls to your agents
  </Card>

  <Card title="Web Widgets" icon="globe" href="/manage/web-widgets/overview">
    Embed voice and chat on your website
  </Card>

  <Card title="API & SDKs" icon="terminal" href="/api-reference/introduction">
    Integrate itellicoAI into your applications using the REST API
  </Card>
</CardGroup>

### Manage

Run day-to-day operations from the itellicoAI platform.

<CardGroup cols={2}>
  <Card title="Dashboard" icon="gauge-high" href="/manage/dashboard">
    Customizable dashboard with drag-and-drop widgets for calls, tasks, campaigns, and agent performance
  </Card>

  <Card title="Task Management" icon="list-check" href="/manage/tasks/overview">
    Track follow-ups, escalations, and action items in Kanban, List, or Calendar views
  </Card>

  <Card title="Contacts" icon="address-book" href="/manage/contacts/overview">
    Manage caller profiles, conversation history, and contact details
  </Card>

  <Card title="Campaigns" icon="bullhorn" href="/manage/campaigns/overview">
    Launch and monitor outbound calling campaigns with contact lists, scheduling, and analytics
  </Card>

  <Card title="Quality Studio" icon="chart-line" href="/manage/quality-studio/overview">
    Optimize your agent and improve its quality over time
  </Card>

  <Card title="Trust Center" icon="shield-check" href="/manage/trust-center/overview">
    Manage compliance settings, consent policies, and regulatory requirements
  </Card>

  <Card title="Web Widget Editor" icon="palette" href="/manage/web-widgets/configuration">
    Customize widget appearance, behavior, and features with a visual editor
  </Card>

  <Card title="Notifications" icon="bell" href="/manage/notifications">
    Configure alerts for calls, tasks, campaign events, and system updates
  </Card>
</CardGroup>

## Developer Tools

<CardGroup cols={2}>
  <Card title="REST API" icon="code" href="/api-reference/introduction">
    Full API access for agents, calls, contacts, campaigns, and conversations
  </Card>

  <Card title="Advanced Tool Connections" icon="server" href="/build/advanced/mcp-servers">
    Connect and manage Model Context Protocol servers to extend agent capabilities
  </Card>

  <Card title="Webhooks, Secrets & Integrations" icon="plug" href="/accounts/webhooks">
    Send real-time events, manage reusable credentials, and connect to calendars or other business tools
  </Card>

  <Card title="SDKs" icon="terminal" href="/api-reference/sdks">
    Client libraries for quick integration into your applications
  </Card>
</CardGroup>

## Choose Your Starting Point

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Build and deploy your first voice agent in minutes

    *No coding required*
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    Integrate itellicoAI programmatically into your applications

    *Best for technical teams*
  </Card>
</CardGroup>