> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Retention Settings

> Configure agent-level retention rules, privacy defaults, and caller rights in the Privacy tab

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## Overview

The **Privacy** tab lets you configure agent-level data retention behavior.

Use it when one agent needs stricter or different retention than your account defaults in **Trust Center**.

<Warning>
  These settings control how long **itellicoAI** stores your data. They do not affect third-party providers (such as OpenAI or ElevenLabs) who may retain data for their own purposes — for example, for abuse prevention or audit compliance. Review each provider's data retention policy separately.
</Warning>

## Where to Configure

1. Open an agent in **AI Agents**
2. Go to **Privacy**
3. Review **Data Retention**

<Screenshot lightSrc="/images/agent-editor__privacy-tab-light.png" darkSrc="/images/agent-editor__privacy-tab-dark.png" alt="Privacy tab showing Data Retention table with data types, retention period, action, and reset controls" />

***

## Current Data Types

The current Privacy tab shows retention settings for:

* **Transcripts**: messages and conversation events
* **Call Recordings**: audio recordings of conversations
* **Analytics - Goals**: goal achievement results and reasoning
* **Analytics - Insights**: AI-generated summaries, ratings, and extracted information
* **System Prompts**: AI agent prompt content (no PII)
* **IP Addresses & Location**: client IP and derived location where available
* **Customer Numbers**: phone numbers of callers and contacts

***

## Retention Choices

The current dropdown options are:

* **Do not store**
* **24 hours**
* **30 days**
* **90 days**
* **6 months**
* **1 year**
* **2 years**
* **Keep forever**

Not every option is available for every data type.

For **Transcripts**, **Analytics - Goals**, and **Analytics - Insights**, the UI first asks what to store:

* **Do not store**
* **Store anonymized transcript only** or **Store minimized results only**
* **Store original transcript** or **Store full results**

If you store anonymized/minimized or full data, choose the retention duration in the second dropdown.

### Zero-retention support

`Do not store` is available for:

* transcripts
* recordings
* analytics - goals
* analytics - insights
* system prompts

### Minimum-retention guardrails

The following data types currently require at least **90 days**:

* **IP Addresses & Location**
* **Customer Numbers**

***

## Expiry Actions

Each row also lets you choose what happens when the retention period ends:

* **Delete**
* **Anonymize** where supported

### Data types that support anonymization

* transcripts
* analytics - goals
* analytics - insights
* IP addresses & location
* customer numbers

### Data types that only support deletion

* call recordings
* system prompts

***

## Reset to Default

If a row has custom agent-level settings, the UI shows a reset action.

Use **Reset** when you want that data type to follow the account-level Trust Center policy again.

***

## Relationship to Other Privacy Controls

The Privacy tab also includes:

* **Pre-call Announcement** for playing a recorded notice before the agent listens
* **Recording Opt-Out** for letting callers stop recording during a live call

Recording Opt-Out is only shown when recording storage is enabled. If recordings are set to **Do not store**, the recording opt-out control does not appear.

***

## Recommended Operating Pattern

1. Set broad account defaults in **Trust Center**
2. Only set agent-level retention where a specific agent truly needs different rules
3. Test recording behavior if you change recording retention
4. Keep your public and contractual privacy statements aligned with the effective policy

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Trust Center" icon="shield-check" href="/manage/trust-center/overview">
    Configure account-level defaults and data requests
  </Card>

  <Card title="Pre-call Announcement" icon="shield-check" href="/build/advanced/announcements">
    Play a notice before the agent starts listening
  </Card>

  <Card title="Recording Opt-Out" icon="microphone" href="/build/advanced/recording-opt-out">
    Let callers stop recording mid-call
  </Card>

  <Card title="Phone Testing" icon="phone" href="/test/phone-testing">
    Validate retention-dependent call behavior before launch
  </Card>
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