> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Billing Overview
> Understand how the current billing area works: plans, subscription details, usage analytics, and extra charges.
**Access:** Use **Settings → Account → Billing**.
## What Business Users Usually Need Here
Most finance and admin users come to Billing to answer a small set of questions:
* Which plan are we on?
* How much usage have we consumed this month?
* Are extra charges building up?
* Where do I change payment method or download invoices?
If you only need a quick health check, start with **Current Subscription**. If you are comparing options or planning a change, start with **Plans**.
## Billing Area
The billing page is organized into tabs. What you actually see depends on the current account's billing state and your permissions:
| Tab | What you manage |
| ------------------------ | --------------------------------------------------------------------------------------- |
| **Plans** | Compare plans, switch billing period, upgrade, downgrade, or subscribe |
| **Current Subscription** | View the current plan, minute limits, concurrent call limits, and pending extra charges |
| **Usage** | Usage analytics over time |
## Parent Billing and Billing Transfer
If the current account is still paid by a parent account, the billing area behaves differently:
* parent-billed subaccounts can have billing-management actions disabled
* the platform blocks plan-changing actions until the account can manage its own billing
* some users can still see **Usage** if their role includes usage access
During an active billing transfer, the **Current Subscription** area can switch into a guided setup state instead of showing the normal subscription summary. In that state, the parent account is still temporarily paying while the client adds a payment method and chooses a plan.
***
## How Charges Are Calculated
itellicoAI combines plan billing with usage-based charges:
* **Plan subscription**: your base plan and billing period (monthly or annual)
* **Usage overage**: billed when usage exceeds included minutes
* **Extra charges**: premium providers, recording, outbound connection, and other billable items
* **Phone number charges**: number rental/setup costs and telephony-related charges where applicable
When extra charges are present, a **Pending Extra Charges** card appears in **Current Subscription**. Check it during the month to avoid end-of-cycle surprises. See [Usage Pricing](/billing/usage-pricing) for the full breakdown.
***
## Payment Methods and Invoice History
For active paid plans, use **Manage Billing** to open the secure billing portal. From there, you can typically:
* update payment methods
* review invoice history
* handle subscription-level billing details managed by the payment provider
If the current account is paid by a parent account, **Manage Billing** is disabled until billing responsibility moves to the child account.
***
## Permissions and Visibility
* You need **Billing** access to manage plans or subscription details.
* Plan-changing actions require **manage billing** permission.
* The **Usage** tab appears only when your role can read usage data.
* Billing and Usage permissions are evaluated separately, so some roles can view usage without changing plans.
***
## Next Steps
Compare plans and plan actions
See premium and extra charge categories
Understand phone number costs and telephony paths
Find answers to common billing questions