> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Frequently asked questions about itellicoAI billing

## Use This Page For Quick Billing Answers

Open this page when you need a fast answer about plans, usage, invoices, permissions, or extra charges without reading the full billing guides.

## General Questions

<AccordionGroup>
  <Accordion title="Where do I manage billing in the app?" icon="credit-card">
    Open **Settings → Account → Billing**. The page has:

    * **Plans**
    * **Current Subscription**
    * **Usage** (permission-based)
  </Accordion>

  <Accordion title="How am I billed?" icon="calendar">
    Billing combines your plan subscription with usage-based charges. Depending on usage and thresholds, charges can be invoiced during the period or with the regular cycle.
  </Accordion>

  <Accordion title="Where do I update payment method or view invoice history?" icon="wallet">
    Use **Manage Billing** from the billing UI. It opens the secure billing portal where payment methods and invoice history are handled.
  </Accordion>

  <Accordion title="Why do I not see the Usage tab?" icon="chart-line">
    The **Usage** tab is shown only when your role can read usage data.
  </Accordion>
</AccordionGroup>

***

## Subscriptions

<AccordionGroup>
  <Accordion title="Can I change my plan?" icon="arrows-rotate">
    Yes. Use **Billing → Plans** to upgrade, downgrade, or switch billing period.
  </Accordion>

  <Accordion title="What happens if I exceed my included minutes?" icon="gauge-high">
    Overage charges apply based on your current plan configuration. The **Current Subscription** view shows usage progress and overage context.
  </Accordion>

  <Accordion title="Do unused minutes roll over?" icon="rotate">
    Included minutes reset by billing period. Unused minutes are not carried indefinitely.
  </Accordion>

  <Accordion title="Can I cancel my subscription?" icon="ban">
    Yes. Cancellation is handled through billing management flows and respects your current subscription period.
  </Accordion>
</AccordionGroup>

***

## Usage and Extra Charges

<AccordionGroup>
  <Accordion title="Can I see extra charges before they invoice?" icon="magnifying-glass-dollar">
    Yes. **Pending Extra Charges** shows accumulated amount, breakdown, usage, rate, and amount.
  </Accordion>

  <Accordion title="What types of extra charges can appear?" icon="list">
    Typical categories include premium LLM/STT/voice, recording, outbound connection, analysis, knowledge bases, web search, minutes overage, and other billable events.
  </Accordion>

  <Accordion title="Do phone number costs appear in billing?" icon="phone">
    Yes. Billing reflects number-related costs in totals and can include extra charges depending on usage.
  </Accordion>
</AccordionGroup>

***

## Team Access and Permissions

<AccordionGroup>
  <Accordion title="Who can change plans?" icon="users">
    Users with billing management permission.
  </Accordion>

  <Accordion title="Who can view billing pages?" icon="shield">
    Users with billing read access can view billing. Additional permissions control plan changes and usage visibility.
  </Accordion>

  <Accordion title="Can subaccounts have separate billing?" icon="sitemap">
    Yes. Subaccounts start on parent billing by default, but billing can be transferred to the subaccount so it pays itellicoAI directly. See [Subaccounts](/accounts/subaccounts) for the billing transfer flow.
  </Accordion>
</AccordionGroup>

***

## Related Billing Pages

<CardGroup cols={2}>
  <Card title="Billing Overview" icon="credit-card" href="/billing/overview">
    Understand the billing area and key tabs
  </Card>

  <Card title="Plans" icon="layer-group" href="/billing/plans">
    Compare plan options and included limits
  </Card>

  <Card title="Usage Pricing" icon="gauge-high" href="/billing/usage-pricing">
    Review metered usage and overage behavior
  </Card>

  <Card title="Premium Features" icon="sparkles" href="/billing/premium-features">
    Understand premium surcharges and add-on costs
  </Card>
</CardGroup>

***

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="headset" href="mailto:support@itellico.ai">
    Get help with billing issues
  </Card>

  <Card title="Contact Sales" icon="envelope" href="mailto:sales@itellico.ai">
    Submit enterprise pricing inquiries
  </Card>
</CardGroup>