> ## Documentation Index
> Fetch the complete documentation index at: https://docs.itellico.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agency Settings

> Control what non-agency members can access in accounts where agency access is enabled

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Agency Settings controls what non-agency members can see and do inside an account where agency access is enabled.

**Access:** Open **Settings → Agency**.

<Note>
  This page is only visible when the account has agency access enabled and your role allows editing member permissions.
</Note>

## Who This Affects

This setting applies to **every member of the account who is not an agency member** — including the account owner. If the account owner does not have agency-level access, they are subject to the same restrictions set here.

Agency members always retain their elevated access regardless of what is configured on this page.

<Screenshot lightSrc="/images/accounts__agency-settings-light.png" darkSrc="/images/accounts__agency-settings-dark.png" alt="Agency Settings page showing the permission matrix for non-agency members" />

## What You Configure

The permission matrix controls access across all major areas of the account for non-agency members:

* **Daily operations** — conversations and tasks
* **Agents** — general settings, prompts, knowledge, tools, call flow, analytics, notifications, and knowledge bases
* **Deploy** — telephony, phone numbers, SIP trunks, compliance profiles, campaigns, and contacts
* **Account & Settings** — settings, members, subaccounts, trust center, schedules, developer tools, billing, and usage

Most categories use **None**, **Read**, or **Full**. Some account-level categories use a more limited scale.

## How It Relates To Other Pages

| Page                | What it controls                                       |
| ------------------- | ------------------------------------------------------ |
| **Agency Settings** | What non-agency members can access in this account     |
| **Members**         | Who is invited and what role they have                 |
| **Subaccounts**     | Isolated child accounts with their own data boundaries |

## Recommended Workflow

<Steps>
  <Step title="Set permissions before inviting members">
    Open **Settings → Agency** and configure access levels before sending invitations — members receive the permissions in effect at the time they accept.
  </Step>

  <Step title="Invite from Members">
    Go to **Settings → Account → Members** and send invitations once the permissions are correct.
  </Step>
</Steps>

<Tip>
  Start restrictive. Give non-agency members only the areas they need for day-to-day operations, then expand as needed.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Team Management" icon="users" href="/accounts/team-management">
    Invite members and manage account roles
  </Card>

  <Card title="Subaccounts" icon="sitemap" href="/accounts/subaccounts">
    Configure isolated child accounts, billing, and hierarchy
  </Card>

  <Card title="Accounts Overview" icon="building-community" href="/accounts/overview">
    Review how accounts, subaccounts, and agency access fit together
  </Card>

  <Card title="Trust Center" icon="shield-check" href="/manage/trust-center/overview">
    Manage privacy and governance for your accounts
  </Card>
</CardGroup>